| General terms and conditions

General terms and conditions


You can print or save these terms and conditions in PDF format


Download and save GTC as PDF for free


To open the PDF document you need the appropriate software. If you do not have a programme for viewing PDF files installed on your computer, you can download "Adobe Acrobat Reader" free of charge here: Adobe Reader free download

Consumer dispute resolution

We always try to reach an agreement with the customer and third parties. Please use our service contact at or our other stated service contact options.

The European Commission maintains a platform for online dispute resolution (OS) with further information, which can be accessed on the Internet at the link We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.

1. Applicability, terms and circle of customers

1.1 We deliver on the basis of the following General Terms and Conditions, which form the basis of the contracts concluded with us on the basis of the offers on our Internet shop page.


1.2 If these terms and conditions refer to consumers, these are natural persons in accordance with the statutory regulation (§ 13 BGB), for whom the purpose of the order cannot be predominantly attributed to a commercial or independent professional activity. In Austria, legal entities can also be consumers.


1.3 If working days are specified as deadlines, these shall be understood to mean all weekdays with the exception of Saturdays, Sundays and public holidays at our registered office in Baden-Württemberg, 74321 Bietigheim-Bissingen. New Year's Eve and Christmas Eve are treated as public holidays.

1.4 We only sell to natural persons or legal entities of full age and unrestricted legal capacity. The data required for the order, such as name, address, etc., must be provided completely and truthfully.


2. Storage possibility and inspection of contract text, customer account

2.1 These GTC and the data of your order are presented to you in the ordering process. You can easily archive this information there by either downloading the GTC and saving the data summarised in the order process in the Internet shop using the functions of your browser, or you can wait for the automatic order receipt confirmation, which we will also send to you by e-mail after completion of your order to the e-mail address you have provided. This order confirmation e-mail contains the contractual provisions with the data of your order and these General Terms and Conditions and can be easily printed out or saved with your e-mail programme.


2.2 The text of the contract is stored by us, but for security reasons it cannot be retrieved directly by you. However, we offer each customer password-protected direct access after registration. Here you can manage your data and view order data if you have registered accordingly before the purchase. The customer undertakes to treat the personal access data confidentially and not to make it accessible to unauthorised third parties. The current version of the GTC can be found on our website.

3. Contractual partners, language and conclusion of contract

3.1 Your contractual partner is equipe4brands GmbH. In our Internet shop at, the conclusion of the contract shall take place in accordance with these terms and conditions in the German language.


3.2 By placing the offer in the online shop, we make a binding offer to conclude a contract at the price stated in the offer. You accept the offer by submitting the order after going through the shopping basket system.


3.3 Before sending your order, you have the option of checking and correcting the data you have entered.


3.4. the confirmation of receipt of the order will be sent immediately after the technically correct receipt of your order.


4. Prices and shipping costs

4.1 For orders in our Internet shop, the prices listed in the offer at the time of the order shall apply. The prices stated are total prices, i.e. they include the respective German legally valid value-added tax and other price components.


4.2 Details of any additional shipping costs can be found in the information in the shop.


5. Payment

5.1 We offer the following payment options, whereby we reserve the right to refer to our other payment methods instead of purchase on account, depending on the result of a credit check carried out by our external payment service providers, Klarna Bank AB, for acceptance of the contract. There is no entitlement to purchase on account.

The payment service provider for the selected payment method may carry out a so-called strong customer authentication. For this purpose, you must enter further data to ensure your identity.

You can generally choose to pay by invoice.

You can generally choose between

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer consumers the purchase on account as a payment option. Payment is made to Klarna, to whom we assign our claim. In this case, you can only make payment to Klarna with debt-discharging effect. The payment period is 14 days from the dispatch of the goods or, in the case of other services, the provision of the service. You can find the billing conditions here. For more information and Klarna's terms of use, please visit

Payment by credit card (Master or Visa - via Klarna)
The debit will be made immediately after dispatch.


For more information and Klarna's terms of use, please visit

6. How we deliver

6.1 You will receive the ordered goods by post (DHL), or other parcel services. If partial deliveries are made by agreement, we will only charge shipping costs once. We also deliver to packing stations via DHL. However, shipments to post office boxes or items held in postal storage are not possible.

If delivery has not been possible, you will receive a message from the carrier indicating the further options.


6.2 The delivery time shall be extended appropriately in the event of strike measures and lockouts affecting the delivery as well as other circumstances for which we are not responsible, in particular in cases of delays in delivery due to force majeure. We shall notify the Buyer of the beginning and end of such hindrances without delay.


6.3 We reserve the right to withdraw from the contract in cases where we ourselves are not supplied, provided that we are not responsible for this non-delivery. In this case, we will inform you immediately of the non-availability and any advance payment already made - irrespective of the method of payment chosen by you - will be refunded without delay


7. Right of withdrawal for consumers

7.1 In the following, you will receive instructions on the prerequisites and consequences of the statutory right of withdrawal for mail-order purchases for consumers. A contractual granting of rights going beyond the law is not associated with this. In particular, the statutory right of withdrawal is not available to commercial resellers.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason


The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (equipe4brands GmbH, Gansäcker 20, 74321 Bietigheim-Bissingen, telephone 0800 675 670 6, fax 0800 735 412 2, e-mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed model cancellation form for this purpose, which is, however, not compulsory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You will bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary for checking the quality, characteristics and functioning of the goods.


7.2 Exceptions to the right of withdrawal

There are statutory exceptions to the right of withdrawal (§ 312g BGB), whereby we reserve the right to invoke the following regulations vis-à-vis you:

A right of withdrawal may expire prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, and in the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery. Individualised items are excluded from exchange.


7.3 Model withdrawal form

The "model cancellation form" mentioned in the cancellation policy previously listed in section 7.1. is reproduced below.

Sample cancellation form


(If you wish to cancel the contract, please complete and return this form)


- To equipe4brands GmbH, Gansäcker 20, 74321 Bietigheim-Bissingen, fax 0800 735 412 2, e-mail: :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in the case of notification on paper)
- Date


(*) Delete where inapplicable.

8. Retention of Title

The goods remain our property until full payment has been made.

9. Warranty and complaint management

9.1 In the event of defects in the goods, the customer has a statutory right of liability for defects (warranty).

9.2 We attach great importance to your customer satisfaction. You can contact us at any time via one of the contact channels indicated at the end of these GTC. We will endeavour to consider your request without delay and will contact you as soon as we receive the documents or your submission or complaint. You will help us if you describe the subject of the problem as precisely as possible and, if necessary, send us copies of order documents or at least state the order number and customer number.

10. Data protection, credit assessment

Our data protection practice is in accordance with the statutory provisions. Details on the collection and use of your personal data can be found in our Privacy Policy, which also contains information on credit assessment, in the context of which values for the probability of non-payment are calculated, including your address data.


11. Applicable law, place of jurisdiction

11.1 The law of the Federal Republic of Germany shall apply to all legal transactions or other legal relationships with us. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental agreements, even after their adoption into German law, shall not apply. This choice of law includes that the customer with habitual residence in one of the states of the EU or Switzerland is not deprived of the protection granted by mandatory provisions of the law of that state.

11.2 In business transactions with merchants and with legal persons under public law, our registered office is agreed as the place of jurisdiction for all legal disputes concerning these terms and conditions and individual contracts concluded under their validity, including actions on bills of exchange and cheques. In this case, we are also entitled to take legal action at the customer's place of business. Any exclusive place of jurisdiction shall remain unaffected by the foregoing provision.

12. Severability clause

If individual provisions of these general terms and conditions are not legally effective in whole or in part or lose their legal effectiveness at a later date, this shall not otherwise affect the validity of the general terms and conditions. The invalid provisions shall be replaced by the statutory provisions. The same shall apply insofar as the general terms and conditions contain an unforeseen loophole.

Your provider and contractual partner

equipe4brands GmbH
Gansäcker 20
74321 Bietigheim-Bissingen

Munich Local Court HRB 106644

Managing Director
Carsten Jurk


Responsible for the content according to § 55 para. 2 RStV
Carsten Jurk


You can reach us at
telephone number (0049) 0800/ 675 670 6,
by fax (0049) 0800 735 412 2
as well as by e-mail at

Bio-Lyne and the environment

Eco-filling material

Our packaging and filling material is an environmentally friendly paper packaging material and comes from sustainable timber management. It has a low transport weight, is easy to dispose of and is also 100% degradable, making it even more environmentally friendly. 
We only use cello bags (bubble bags) in exceptional cases. We are part of a dual system, so please do not return any packaging